PRIVACY POLICY
From Zero to Defender
1. WHO THIS POLICY APPLIES TO
This Privacy Policy applies to all individuals who visit or interact with the CyberPrime website (cyberprime.io), use our digital platforms, submit inquiries, or enroll in our training programs. It covers personal information collected online and, where applicable, offline in connection with our services.
2. INFORMATION WE COLLECT
2.1 Information You Provide Directly
We collect personal information that you voluntarily provide when you:
| Submit a contact or inquiry form | name, email, phone number, message |
| Register for a webinar, event, or free resource | name, email |
| Apply to or enroll in a CyberPrime training program | full name, contact details, payment information, employment background |
| Communicate with us | email, phone, or social media interactions |
| Provide feedback or participate in surveys | testimonials, survey responses |
2.2 Information Collected Automatically
When you visit the Site, we automatically collect technical and usage data:
| IP address | approximate geographic location |
| Browser details | type, version, and operating system |
| Usage metrics | pages visited, time spent, navigation paths |
| Traffic sources | referring URLs and search terms |
| Device info | identifiers and screen resolution |
This data is collected via cookies, web beacons, and similar tracking technologies (see Section 7).
2.3 Information from Third Parties
We may receive personal information from third-party sources:
| Payment processors (e.g., Stripe) | transaction confirmation and billing details |
| Social media platforms | when you connect or apply via LinkedIn or similar |
| Analytics providers | aggregated and pseudonymous behavioral data |
3. HOW WE USE YOUR INFORMATION
We use personal information for the following purposes:
| Purpose | Legal Basis (PIPEDA) |
|---|---|
| Responding to inquiries and communications | Consent / Contractual necessity |
| Processing enrollment and administering the program | Contractual necessity |
| Processing payments and preventing fraud | Contractual necessity / Legitimate interest |
| Sending program updates, schedules, and announcements | Consent / Contractual necessity |
| Sending marketing emails | Consent (opt-in required) |
| Improving the Site, curriculum, and user experience | Legitimate interest |
| Complying with legal obligations | Legal obligation |
| Generating anonymized outcome statistics | Legitimate interest |
4. HOW WE SHARE YOUR INFORMATION
CyberPrime does not sell your personal information. We may share it only with:
4.1 Service Providers
Trusted third-party vendors who assist us in operating the Site and delivering our programs:
| Payment processors (e.g., Stripe) | secure transaction handling |
| LMS providers | course delivery and progress tracking |
| Email marketing platforms (e.g., Mailchimp) | communications you've opted into |
| Analytics providers (e.g., Google Analytics) | Site performance analysis |
| Cloud hosting providers | data storage and platform operations |
All service providers are contractually required to process your data only as instructed, maintain appropriate security measures, and not use your data for their own purposes.
4.2 Legal Requirements
We may disclose personal information if required by law, court order, or to protect the rights, property, or safety of CyberPrime, our students, or the public.
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the successor entity with the same privacy commitments.
4.4 With Your Consent
We may share your information when we have obtained your explicit consent (e.g., publishing a named testimonial).
5. DATA RETENTION
We retain your information for as long as necessary or as required by law:
| Data Type | Retention Period |
|---|---|
| Inquiry / contact form data | 12 months from last contact, unless enrollment follows |
| Student enrollment records | 7 years from program completion |
| Payment records | 7 years (Canadian tax law) |
| Marketing consent records | Until consent is withdrawn, plus 1 year |
| Website analytics data | 26 months (Google Analytics default) |
| Job placement / outcome data | Anonymized after 3 years |
When personal information is no longer required, we securely delete or anonymize it.
6. DATA SECURITY
We implement industry-standard safeguards to protect your information:
| TLS/SSL encryption | for all data transmitted via the Site |
| Access controls | limiting data access to authorized personnel |
| Secure password hashing | multi-factor authentication for internal systems |
| Regular security assessments | vulnerability reviews |
| Data processing agreements | with all third-party service providers |
In the event of a data breach posing significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada (OPC) as required.
7. COOKIES & TRACKING TECHNOLOGIES
We use cookies to operate and improve the Site:
| Cookie Type | Purpose | Opt-Out |
|---|---|---|
| Essential | Login sessions, security, core functionality | Cannot be disabled |
| Analytics | Understand traffic patterns | Browser settings or opt-out tools |
| Marketing | Deliver relevant ads and track performance | Browser settings or ad opt-out |
| Preferences | Remember language and display settings | Browser settings |
8. YOUR PRIVACY RIGHTS
Under PIPEDA, you have the following rights:
| Your Right | What It Means |
|---|---|
| Access | Request a copy of your personal information |
| Correction | Ask us to correct inaccurate information |
| Withdrawal | Unsubscribe from marketing at any time |
| Deletion | Request deletion, subject to legal retention |
| Complaint | Lodge a complaint with the OPC at priv.gc.ca |
To exercise these rights, contact our Privacy Officer at support@cyberprime.io. We respond to all requests within thirty (30) days.
9. CHILDREN'S PRIVACY
The Site and all CyberPrime services are intended for individuals 18 years and older. We do not knowingly collect information from minors. If we become aware of inadvertently collected minor information, we will delete it promptly.
10. INTERNATIONAL DATA TRANSFERS
CyberPrime is based in Canada and primarily processes data within Canada. Some service providers may process data in other jurisdictions, including the United States. When transferred outside Canada, we ensure comparable protection through contractual safeguards.
11. LINKS TO THIRD-PARTY SITES
Our Site may contain links to third-party websites. This Privacy Policy applies only to cyberprime.io and our owned digital properties. We are not responsible for third-party privacy practices.
12. CHANGES TO THIS PRIVACY POLICY
We may update this policy to reflect changes in our practices or legal requirements. When we make material changes, we will post the updated Policy with a revised effective date and notify enrolled students by email.
13. CONTACT & PRIVACY OFFICER
CyberPrime has designated a Privacy Officer responsible for overseeing our compliance. Contact:
| Privacy OfficerCyberPrime Training Inc. |
| Emailsupport@cyberprime.io |
| Mailing AddressGatineau, Quebec, Canada |